Amazon Requested Compliance Documents
Amazon has held the ASIN pending safety or compliance paperwork — a GCC, CPC, test report, or GPSR responsible-person detail. Submit the wrong format and it bounces. We identify exactly what’s required, get it into the right shape, and submit it. No win, no fee.
💬 Get Free Case AssessmentWhat Amazon's Message Looks Like
Documentation requests are specific about what is missing — but not always about the acceptable format:
- “Please provide a compliance document for this product.”
- “We require a General Certificate of Conformity (GCC) / Children’s Product Certificate (CPC).”
- “Provide test reports from an accredited laboratory.”
- “A GPSR-compliant responsible person and product safety information are required.”
The account itself stays active — only the flagged ASIN (or a small group of ASINs) is affected.
Common Triggers
These requests are tied to product category and regulation. The common ones:
Children’s Products
CPC / GCC, CPSIA or toy-safety test reports (EN71, ASTM F963), tracking-label evidence.
Cosmetics & Skincare
Ingredient lists, CPSR / safety assessment, GMP statements, and claim substantiation.
Electronics & Chargers
CE / UKCA declarations, EMC and LVD reports, plug and battery safety documentation.
Food-Contact & Kitchen
Food-grade material declarations, migration test reports, and compliance statements.
PPE & Safety Gear
Type-examination certificates, category attestations, and standard test reports.
GPSR (EU)
A named EU responsible person, product safety information, and traceability details now required for EU listings.
How We Get the Listing Reinstated
Read the Request Precisely
We identify the exact document, standard, and format Amazon is asking for — and what a valid one must contain.
Source or Request It
We work with you and your supplier to obtain the certificate or test report, or arrange testing where none exists.
Format for Amazon
We check the document meets Amazon’s acceptance criteria — issuing body, product match, dates, and standards cited — before it is sent.
Submit via Secure Access
We upload through your Seller Central via Amazon’s official User Permissions system. Restricted, revocable access only.
Follow Up on Review
We track the compliance review and respond immediately to any request for clarification or additional evidence.
This Is Not an Account Suspension
Only the flagged listing is down. Your account health history stays intact, you keep selling everything else, and the appeal is scoped to the affected ASIN. We never touch the rest of your catalogue or your account settings.
How a Typical Case Runs
An illustrative scenario — not a specific client — to show the shape of the work.
Situation. A toy seller’s ASIN is held: Amazon wants a CPC and EN71 reports. The account is active; other listings are unaffected.
Diagnosis. The supplier’s test report is out of date and doesn’t name the exact ASIN, so Amazon has rejected it once already.
Action. We brief the supplier on Amazon’s criteria, obtain a current report and a correctly drawn CPC, and submit the package with a cover explanation.
Outcome shape. Documentation cases typically resolve in 3–10 business days once a valid, correctly formatted document is on file.
Why We Need Secondary Access — Amazon's Official Requirement
As an Amazon SPN & SPP certified agency, Go.Reinstate is one of the very few service providers officially authorised by Amazon to access Seller Central on your behalf. Amazon's own policy states that only SPN-certified partners are permitted to request secondary user access. Any non-certified provider asking for your Seller Central access is violating Amazon's terms. Access is through the official User Permissions system, restricted only, revocable by you at any time.
Common Questions
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